Taking Responsibility

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It has been a busy time at L&R recently. We have added a new high secure hub to store your business documents. Moving house is stressful, so it was no surprise when opening a new facility brought about a similar feeling. The new facility has state of the art security features and is in a fantastic location for accessing nearby towns and cities, for rapid file/box deliveries.

Ive, made a mistakeAn effective warehouse layout is essential in creating an efficient storage hub. We need to be able to access every single box in the warehouse effectively at any given time. We also pride ourselves on our delivery service and getting the correct document to our clients when they need it. An inconsistent layout would delay the delivery process, so the set up is crucial.

After measuring the dimensions of the warehouse a CAD program is used to construct the best design to maximise the entire space. The layout was agreed with our chosen supplier based in Walsall. On Tuesday the racking installation began, where I met the suppliers on site.

Whilst the racking was being installed I made a change to the layout which I felt would help with the picking process. Happy with my decision I left the installers to it and headed off to a meeting in Birmingham. I returned at 5:30 to the unit and my heart immediately sank. The change I had implemented had not worked out as anticipated. The slight change meant I had removed one row of boxes throughout the entire warehouse.

I thought about it, initially I was a little mad with the installers. I was mad that someone had not been on site with me to check the changes I had made. After five minutes I accepted that I had made an error, it was my fault. Not the installers, my staff or anyone else. It was me.

A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them.

John C. Maxwell

It is very easy to pass the blame and not acknowledge errors that you have made. You have to be big enough to accept your mistakes and most importantly learn from them. I learned some valuable lessons this week; organise your time efficiently, if I hadn’t booked a meeting on the same day and rushed off, I would have been there to see that my change did not work. I learned that a CAD drawing is definitely more accurate than my imagination! The most valuable lesson however was learning from my mistakes.

Everybody makes mistakes, it is how you deal with them, learn and develop from them. Instead I apologized to my team for my incorrect judgment. ‘no need to apologise Steve, we will sort it out’ We arrived on site the next morning at 8.00am and went about rectifying the problem. 30 minutes later the installers turned up. I spoke to the man in charge and he said it wasn’t a problem at all; we all ‘mucked’ in and we were back on track in just over an hour.

Blaming the racking people would have got their backs up and left them unmotivated. The quicker the racking is built the quicker I can fill the empty spaces with boxes. Blaming my staff would have been ridiculous; I was the one dealing with it from the very beginning.

I am better businessman today than I was on Tuesday and that is the main thing, the issue was resolved and the layout looks fantastic. Taking responsibility is fundamental in your growth, analysing how and why it went wrong and not doing it again is the secret.

Steve

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