2014 Client Satisfaction Survey

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The results of our client satisfaction survey are in. Here is what our clients had to say about us and the services we offer.

customer-satisfactionWhen asked if L&R where convenient to use 100% of the responders answered; “I thought you worked for us! Extremely convenient”

100% told us our delivery service was first class or very good.

When asked whether their boxes contained the correct documents they were seeking 100% of the respondents stated they always found what they were looking for.

100% of the respondents told us L&R were extremely/very responsive

100% of clients told us our staff are “True Gentlemen” representing the company extremely well.

100% of our clients told us we were, secure, local and reliable.

Here are a selection of comments, which was an optional box at the end of the survey.

“Friendly and very professional”

“Company cannot be faulted, perfect”

“I’ve never faulted the service provided by L&R, have never let me down! Always excellent” 

“Great service – very efficient and very friendly”

“Excellent service provider, year on year”

“I think you guys are great and have never let us down. Cheerful bunch as well”

“Would recommend to anyone and everyone! A delight to know these wonderful, professional people!”

“No complaints. Excellent service

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